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What is diamond painting?
Diamond painting is an easy, enjoyable, and relaxing activity for crafters of all skill levels, both young and old. Diamond painting is also
referred to as paint by diamonds, and paint with diamonds,
Diamond painting is a wonderful combination of mosaics, paint-by-numbers,
and cross-stitching. Diamond paintings use small “diamond”-like resin stones to create colorful and intricate designs and patterns. The finished designs
offer a beautiful sparkle and create a stunning image. Applying the “diamonds” to the canvas is a very easy process that is stress-relieving and relaxing.
This craft will provide you with hours of relaxation and enjoyment as you create beautiful designs that can become new home decor or a great gift!
How do I know what size to order?
This depends on the picture. The more details the picture has the bigger the size you should order. Smaller sizes doesn't show much detail.
What sizes are the canvases in the Diamond Painting
Each individual product is offered in several canvas sizes. The canvas size can be selected when ordering a particular product.
Please note that the total canvas size measurement may include the border area around the pasting or painting area. *There is a
"size" drop down menu on each product page above the add to cart button.*
Are the resin diamonds in the Diamond Painting Kits square or round?
We offer both! The resin diamond shape will be listed on the individual product page.
What is the status of my order?
We ship our products from our custom print & manufacturing facilities located in China. It normally takes between 12-30 days for delivery (excluding processing time).
In extremely rare cases, shipping will exceed 30 days due to factors such as back orders, shipping congestion, customs delays, and high order volumes.
Every order is shipped with the shortest shipping time available depending on country.
The total shipping and delivery time on average is 12-30 business days
Here is a list of the most common countries and shipping times:
• United States of America — 12-30 days;
• United Kingdom — 14-30 days;
• Australia — 12-28 days;
• New Zealand — 14-32 days;
• Canada — 14-30 days;
Shipping time to other countries is usually no longer than 30 business days.
You can find your tracking number in your shipping confirmation email.
Why did I only receive part of my order or why is my order in multiple shipments?
We ship our products from multiple printing facilities in different locations in China. As a result,
items within the same order may be shipped from different facilities and arrive at slightly different times. Therefore, some items in your order may arrive before others.
Why is my tracking information not updating? Where is my order?
This is completely normal. When your order is in transit and being transported internationally, tracking will be very
slow to update. When the item arrives in the United States, it will deliver very quickly to your residence.
Therefore, your order may not show in real time status and is often ahead of what is listed on the tracking information.
Unfortunately, we do not have any control over the tracking updates, or any updates beyond the tracking information. Also, tracking information that fails to update does NOT affect or delay delivery; your order is still en route to you despite delayed tracking.
Why did I receive two separate tracking numbers?
Because we ship our products from multiple locations, your order may arrive in multiple packages. Each package is assigned a
different tracking number for the most accurate tracking results.
How long does order processing take before an order ships?
Order processing time varies depending upon order volume and inventory. Order processing can take between 1-7 days. Average order processing time is 2-4 days.
What is included in each Diamond Painting kit?
Pre-printed canvas ( with pre-applied adhesive )
Colored labeled diamonds
Diamond applicator tool
Tray with wax ( used to pick up diamonds )
Frame not included
What are the diamonds in the Diamond Painting kits made of?
Our colorful and beautiful “diamonds” are manufactured from eco-friendly resin and are factory-tested to ensure safety.
What is "Full Drill" ?
Full drill simply means that the entire canvas in the diamond painting kit will be covered in resin diamonds when completed.
You will complete the entire image as shown.
I ordered a Diamond Painting Kit and I am missing some diamonds. What can I do?
We would be happy to send you some replacement diamonds at no extra cost to you. Just send us an email at email@example.com and we will assist you!
How long does a Diamond Painting take to complete?
That all depends on you! These are meant to be fun, stress-relieving projects. They can be completed as quickly or as slowly as you would like!
What is your Refund Policy?
If you're not 100% satisfied with your purchase, you can return your order for a full refund for up to 50 days from the date of order.
All items must be in their original, completely unopened packaging.
How can I contact you?
You can contact us at firstname.lastname@example.org
I am not receiving emails from Diamond Paintings? My email has not been answered, what should I do?
We answer all emails and online inquires within 24 hours. Please make sure that our emails are not being sent to your spam/junk mail as certain email
browsers will automatically do this. Be sure to "Whitelist" emails from Diamond Paintings so that you can receive order receipts,
shipping confirmation, and delivery confirmation emails from us as well as other notifications.